Is 911 In Trouble?

In the United States, when someone calls 911 the call is routed to an operator at a public safety answering point, or PSAP. But news outlets across the country are finding that local PSAPs are struggling, and that 911 callers are waiting longer to get help. Today on the podcast, we speak to a researcher who just surveyed dozens of PSAPs to find out how well they are able to meet the call answering and processing times required by NFPA standards (2:44). The results were eye-opening. Then, on a new Code Corner, with construction season in full swing, engineer Shawn M...