Unlocking the Future of Hospitality: Tech Gaps, AI, and Upsell Secrets with Francois Gouelo

Meet Francois Gouelo, the founder of Enso Connect, a guest engagement platform that’s reshaping the short-term rental space. The story behind the founding of Enso Connect starts with a $5,000 mishap during a stay at a vacation rental stay — you’ll have to listen to the full pod for the deets. During our conversation, Francois argues that there's still a major gap in tech innovation in hospitality despite the proliferation of property management systems, guest experience tools, and smart locks. We also discuss: The importance of integrating technology to automate guest interactions, allowing h...